Manages incoming support tickets and incident requests by triaging, prioritizing, and routing them to appropriate team members to ensure efficient service delivery.

Provides first-level IT technical support to end-users, resolving hardware/software issues, managing tickets, and promoting IT best practices.

Provides customer support to users and partners via email, chat, phone, and social media while serving as a brand ambassador for the food waste reduction mission.

Provides 24/7 bilingual customer and technical support to merchants via inbound calls, resolving issues and identifying process improvements.

Answer bilingual customer service calls from florists, process orders, handle billing inquiries, and resolve product-related questions.

Manages IT service desk queue, resolves hardware/software issues, provides technical support to internal users, and maintains IT documentation and access controls.

Provides first-line IT technical support to internal and external clients by troubleshooting hardware, software, and network issues while managing tickets and escalating complex problems.

Bilingual customer service representative handles inbound/outbound inquiries via phone, email, chat, and SMS while processing transactions and supporting agents across Viamericas' international money transfer platform.

Manages macOS fleet, user access, and IT support requests while collaborating with the SRE team to keep systems running smoothly.

Virtual assistant handles billing customer inquiries, processes claims, validates rate sheets, and maintains billing records using Excel.

Bilingual Vietnamese customer service representative handles inbound/outbound inquiries, processes transactions, resolves issues, and provides agent support across multiple communication channels.

IT Support Specialist manages macOS fleet, handles access/device management, resolves technical requests, and automates IT workflows for a lean team.

Bilingual Vietnamese customer service representative handling inbound/outbound inquiries, transaction support, and agent relationship management across multiple communication channels.

Bilingual customer service representative handling member and provider interactions, back-office tasks, and case management for a health insurance company.

Handle customer interactions and back-office tasks for a health insurance company, supporting members, providers, and brokers across multiple channels.

Bilingual customer service representative handling member and provider interactions, back-office tasks, and issue resolution for a health insurance company.

Handle customer service interactions and back-office tasks for health insurance members, providers, and brokers while maintaining quality and compliance standards.

Bilingual customer service representative handling member and provider inquiries, back-office tasks, and issue resolution for a health insurance company.

Handle customer service interactions and back-office operations for a health insurance company, managing member and provider inquiries across multiple channels.

Handle customer service inquiries and back-office tasks for health insurance members, providers, and brokers while maintaining compliance and productivity standards.