Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

We’re looking for a Customer Success & Growth Manager to support members throughout their journey while driving customer engagement, retention, and account growth. This role combines customer success, relationship management, and growth-focused account management to help members succeed in their preparation and continuing education journey. You’ll build strong long-term relationships with members, deliver exceptional support experiences, identify opportunities for renewals and upgrades, and help grow firm or group memberships. The role also involves collaborating cross-functionally to improve customer experience, workflows, onboarding, and retention strategies. The ideal candidate is proactive, relationship-driven, consultative, and comfortable working in a fast-paced environment while leveraging AI tools and process improvements to support both customer success and business growth.

Responsibilities:

• Serve as the main point of contact for members throughout their licensure journey
• Build strong, long-term relationships with candidates as they progress through the ARE and continuing education programs
• Celebrate member milestones and create positive customer experiences
• Encourage customer loyalty and help turn members into brand advocates
• Identify opportunities for membership renewals, upgrades, and additional services
• Spot potential firm or group membership opportunities from individual member interactions
• Support long-term business opportunities in partnership with the sales team
• Contribute to customer retention, account growth, and overall member success
• Assist candidates with ARE preparation, study planning, memberships, and platform navigation
• Proactively engage inactive or at-risk members to help them stay on track toward licensure
• Deliver thoughtful, empathetic, and professional customer support
• Work alongside AI tools and systems to improve customer experience and team workflows
• Identify process improvements, recurring issues, and opportunities for automation
• Help improve support resources, workflows, and operational processes
• Share customer feedback and insights with product and marketing teams
• Identify trends and opportunities to improve onboarding, engagement, and retention
• Help the company better understand the needs of architecture candidates and firms

Qualifications

• 5 years’ experience in customer success and account management
• Has excellent communication skills, especially in writing
• Builds strong relationships and earns customer trust easily
• Enjoys helping customers achieve success
• Takes a friendly, consultative approach to customer interactions
• Understands business goals without being overly sales-focused
• Is proactive, organized, and solution-oriented
• Background in AI tools and improving workflows
• Works well in fast-paced and changing environments
• Knowledge in helping grow and improve the customer success function
• Experience in architecture, education, SaaS, or membership organizations is a plus, but not required.
• Amenable to work a 1:00 AM – 9:00 AM shift, Tuesday to Saturday

About Ogury

Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.

Founded in 2014, Ogury operates in 18 countries with over 400 employees worldwide.

Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.

Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at Ogury

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

The Opportunity:

The Client Services Manager is responsible for the day-to-day success of a defined portfolio of client accounts, combining strong client relationship management with hands-on campaign execution and performance optimization.

This role owns owns end-to -end campaign delivery, including client satisfaction and retention support while working with moderate autonomy. The Client Services Manager collaborates closely with Sales, Product, Engineering, and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform.

Key Responsibilities:

• Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships.

• Lead client onboarding, campaign launches, and ongoing account management.

• Set up, manage, and optimize Programmatic & Managed campaigns to deliver against agreed KPIs.

• Monitor campaign performance, pacing, and account health, proactively addressing risks and issues.

• Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth.

• Deliver client training, insights, and clear performance reporting, including post-campaign analysis and presentations.

• Identify opportunities for optimization, upsell, and expansion based on performance and client needs.

What you will bring to Ogury:

• You have at least 1-3 years experience managing client accounts in a client-facing, account management, or customer success role.

• Proven understanding of digital advertising, campaign management, or programmatic media (preferred).

• Experience with 3rd party ad servers such as, (DCM, Adform etc.), ad verification tools such as, (IAS, DV, MOAT) and/or SSPs and DSPs such as, (DV360, TTD, AdForm, Xandr etc.) is a plus

• Experience with tag management systems is a plus, such as, (GTM, Adobe etc.) is a plus

• Proven ability to manage multiple campaigns or accounts simultaneously in a fast-paced environment.

• Strong analytical and problem-solving skills with the ability to interpret campaign performance data.

• Excellent communication and relationship-building skills with both clients and internal stakeholders.

• High attention to detail and strong organizational skills.

• Ability to collaborate effectively across functions, coordinate with multiple teams, and build strong partnerships to deliver successful outcomes.

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being.

While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:

- A competitive compensation package

- Comprehensive benefits coverage

- Pension contributions

- Generous holiday and leave allowance, in addition to national holidays

- A strong focus on the well-being of our team members, with access to both physical and mental health resources

- Flexible Working Model: At Ogury, we believe in the power of presence to fuel innovation. Our hybrid approach is centered on two core in-office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance. This 3-day baseline ensures strong connection and real-time problem-solving, while allowing for flexibility across the rest of the week.

- And more

We thank you in advance for your interest in Ogury!

#LI-HP1 #LI-Hybrid

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Ogury

Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.

Founded in 2014, Ogury operates in 18 countries with over 400 employees worldwide.

Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.

Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at Ogury

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

The Opportunity:

The Client Services Manager (Maternity Cover) is responsible for the day-to-day success of a defined portfolio of client accounts, combining strong client relationship management with hands-on campaign execution and performance optimization.

This role owns end-to-end campaign delivery, including client satisfaction and retention support, while working with moderate autonomy. The Client Services Manager collaborates closely with Sales, Product, Engineering, and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform.

Key Responsibilities:

• Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships.
• Lead client onboarding, campaign launches, and ongoing account management.
• Set up, manage, and optimize campaigns to deliver against agreed KPIs.
• Monitor campaign performance, pacing, and account health, proactively addressing risks and issues.
• Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth.
• Deliver client training, insights, and clear performance reporting, including post-campaign analysis.
• Identify opportunities for optimization, upsell, and expansion based on performance and client needs.

What You Will Bring to Ogury:

• 1–3 years’ experience managing client accounts in a client-facing, account management, or customer success role.
• Proven understanding of digital advertising, campaign management, and programmatic media.
• Hands-on or working knowledge of programmatic advertising ecosystems (preferred), including DSPs/SSPs and the bidstream.
• Experience with 3rd party ad servers (e.g., DCM, Adform), ad verification tools (e.g., IAS, DoubleVerify, MOAT), and/or DSPs/SSPs (e.g., DV360, The Trade Desk, Adform, Xandr) is a plus.
• Experience with tag management systems (e.g., Google Tag Manager, Adobe Launch) is a plus.
• Proven ability to manage multiple campaigns or accounts simultaneously in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to interpret campaign performance data.
• Excellent communication and relationship-building skills with clients and internal stakeholders.
• High attention to detail and strong organizational skills.
• Ability to collaborate effectively across functions, coordinate with multiple teams, and build strong partnerships to deliver successful outcomes.

What We Can Offer You:

• Competitive salary.
• Flexible approach to working hours and location.
• Access to physical and mental health and wellbeing benefits.
• Medical coverage plan.
• Holiday allowance.

At Ogury, we are a group of creative thinkers and action-takers that thrive in a diverse and inclusive workplace. We thank you in advance for your interest in Ogury!

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being.

While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:

- A competitive compensation package

- 401K Plan with a competitive company match

- Generous holiday and leave allowance, in addition national holidays

- A strong focus on the well-being of our team members, with access to both physical and mental health resources

- Flexible Working Model: At Ogury, we believe in the power of presence to fuel innovation. Our hybrid approach is centered on two core in-office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance. This 3-day baseline ensures strong connection and real-time problem-solving, while allowing for flexibility across the rest of the week.

- And more

We thank you in advance for your interest in Ogury!

#LI-HP1 #LI-Hybrid

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Highlights:

• Location: Spain
• Languages: Fluent in Russian and English
• Working hours: 14:00 - 23:00 CET

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9⁄5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

The Team

We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

We are looking for a proactive and security-minded IT Support Engineer (L2) to join our global team. As a core member of our L2 team, you will share responsibility for complex technical escalations across time zones. Beyond operational support, you will take full ownership of Access Governance and SaaS administration. We are looking for an engineer who doesn’t just follow processes but actively seeks to automate them, improving our efficiency and security posture through continuous integration and smart tooling.

What You’ll Do

• L1 escalations: intake, triage, diagnosis, and resolution of tickets not closed at L1. Includes admin operations in corporate tools, access provisioning, complex technical requests, integrations, and alerts from monitoring systems. Work within agreed SLAs for response and resolution; escalate further when outside scope or ownership boundaries.
• Onboarding & offboarding support: creation and deprovisioning of accounts in corporate SaaS tools, MDM enrollment where applicable, credential handoff, and baseline laptop setup in line with internal processes.
• Incident response: phishing, account compromise, lost/stolen devices, malware, and other security alerts — containment, remediation, and follow-up actions using documented playbooks.
• Automation & integrations: drive continuous improvement through scripts, APIs, Zapier/n8n (or equivalents), and integrations to eliminate repetitive manual work. Automation does not have to be your current strongest skill, but initiative and genuine interest are required. You can consult with our Tools Engineer, but ideas and ownership should come from you.
• L1 mentoring & documentation: provide regular feedback and coaching, maintain and improve L1 instructions and runbooks, and document automations and recurring operational procedures.
• Corporate SaaS administration: admin ownership over our core collaboration and identity stack (e.g., Slack, Notion, Google Workspace, 1Password) plus other corporate SaaS tools — configuration, access policies, audits, and license usage control.
• SaaS lifecycle management: maintain the SaaS registry in Notion, provide reporting for Vendor Management ahead of renewals; evaluate new tools and roll out after approval; decommission outdated tools.
• Identity-related incident playbooks: develop and maintain playbooks for phishing, account compromise, suspicious sign-ins in Google Workspace, and credential/access rotation.
• At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.

Requirements

• 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level.
• Strong troubleshooting skills and end-to-end ticket ownership (intake, triage, resolution, escalation when out of scope).
• Hands-on experience with macOS administration and end-user troubleshooting.
• Strong Google Workspace admin skills (roles, logs, security settings).
• Understanding of security and incident handling (phishing / account compromise).
• Comfortable with identity & access work (RBAC, audits, access reviews; understands how SSO / SAML / SCIM affect onboarding/offboarding).
• Ability to write and keep documentation up to date (runbooks, checklists, incident playbooks); can mentor L1.

Strong plus

• Admin ownership in multiple corporate SaaS tools (e.g., Slack/Notion + project management + ticketing/support tooling) — access policies, audits, license management
• Automation experience (scripts / APIs / Zapier / n8n or equivalents). We can support your growth here, but you should be self-driven and eager to automate your own work.
• Knowledge of 1Password or similar in a corporate context (if not covered above as a must-have)
• Experience with Jira Service Management (as a user or admin) or similar tools
• Familiarity with vendor/license management processes (renewals, usage reporting)
• Experience with MDM / endpoint tooling (for collaboration with Devices & Infrastructure owner)

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Compensation

• The compensation range for this role is: €30,000 - €36,000 Gross/year
• Final compensation will be determined based on relevant experience, skills, qualifications, and alignment with the role’s requirements.

Benefits

• Private medical insurance for the employee and their family
• 23 paid vacation days per year
• 11 paid public holidays per year
• 5 company-paid sick leave days
• English learning courses.
• Relevant professional education
• Gym or swimming pool
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• Co-working
• Remote working

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.

About Ogury

Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.

Founded in 2014, Ogury operates in 18 countries with over 400 employees worldwide.

Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.

Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at Ogury

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

The Opportunity:

The Client Services Manager is responsible for the day-to-day success of a defined portfolio of client accounts, combining strong client relationship management with hands-on campaign execution and performance optimization.

This role owns owns end-to -end campaign delivery, including client satisfaction and retention support while working with moderate autonomy. The Client Services Manager collaborates closely with Sales, Product, Engineering, and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform.

Key Responsibilities:

• Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships.

• Lead client onboarding, campaign launches, and ongoing account management.

• Set up, manage, and optimize Programmatic & Managed campaigns to deliver against agreed KPIs.

• Monitor campaign performance, pacing, and account health, proactively addressing risks and issues.

• Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth.

• Deliver client training, insights, and clear performance reporting, including post-campaign analysis and presentations.

• Identify opportunities for optimization, upsell, and expansion based on performance and client needs.

What you will bring to Ogury:

• You have at least 1-3 years experience managing client accounts in a client-facing, account management, or customer success role.

• Proven understanding of digital advertising, campaign management, or programmatic media (preferred).

• Experience with 3rd party ad servers such as, (DCM, Adform etc.), ad verification tools such as, (IAS, DV, MOAT) and/or SSPs and DSPs such as, (DV360, TTD, AdForm, Xandr etc.) is a plus

• Experience with tag management systems is a plus, such as, (GTM, Adobe etc.) is a plus

• Proven ability to manage multiple campaigns or accounts simultaneously in a fast-paced environment.

• Strong analytical and problem-solving skills with the ability to interpret campaign performance data.

• Excellent communication and relationship-building skills with both clients and internal stakeholders.

• High attention to detail and strong organizational skills.

• Ability to collaborate effectively across functions, coordinate with multiple teams, and build strong partnerships to deliver successful outcomes.

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being.

While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:

- A competitive compensation package

- Comprehensive benefits coverage

- Pension contributions

- Generous holiday and leave allowance, in addition to national holidays

- A strong focus on the well-being of our team members, with access to both physical and mental health resources

- Flexible Working Model: At Ogury, we believe in the power of presence to fuel innovation. Our hybrid approach is centered on two core in-office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance. This 3-day baseline ensures strong connection and real-time problem-solving, while allowing for flexibility across the rest of the week.

- And more

We thank you in advance for your interest in Ogury!

#LI-HP1 #LI-Hybrid

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Ogury

Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.

Founded in 2014, Ogury operates in 18 countries with over 400 employees worldwide.

Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.

Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at Ogury

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

The Opportunity:

The Client Services Manager (Maternity Cover) is responsible for the day-to-day success of a defined portfolio of client accounts, combining strong client relationship management with hands-on campaign execution and performance optimization.

This role owns end-to-end campaign delivery, including client satisfaction and retention support, while working with moderate autonomy. The Client Services Manager collaborates closely with Sales, Product, Engineering, and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform.

Key Responsibilities:

• Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships.
• Lead client onboarding, campaign launches, and ongoing account management.
• Set up, manage, and optimize campaigns to deliver against agreed KPIs.
• Monitor campaign performance, pacing, and account health, proactively addressing risks and issues.
• Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth.
• Deliver client training, insights, and clear performance reporting, including post-campaign analysis.
• Identify opportunities for optimization, upsell, and expansion based on performance and client needs.

What You Will Bring to Ogury:

• 1–3 years’ experience managing client accounts in a client-facing, account management, or customer success role.
• Proven understanding of digital advertising, campaign management, and programmatic media.
• Hands-on or working knowledge of programmatic advertising ecosystems (preferred), including DSPs/SSPs and the bidstream.
• Experience with 3rd party ad servers (e.g., DCM, Adform), ad verification tools (e.g., IAS, DoubleVerify, MOAT), and/or DSPs/SSPs (e.g., DV360, The Trade Desk, Adform, Xandr) is a plus.
• Experience with tag management systems (e.g., Google Tag Manager, Adobe Launch) is a plus.
• Proven ability to manage multiple campaigns or accounts simultaneously in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to interpret campaign performance data.
• Excellent communication and relationship-building skills with clients and internal stakeholders.
• High attention to detail and strong organizational skills.
• Ability to collaborate effectively across functions, coordinate with multiple teams, and build strong partnerships to deliver successful outcomes.

What We Can Offer You:

• Competitive salary.
• Flexible approach to working hours and location.
• Access to physical and mental health and wellbeing benefits.
• Medical coverage plan.
• Holiday allowance.

At Ogury, we are a group of creative thinkers and action-takers that thrive in a diverse and inclusive workplace. We thank you in advance for your interest in Ogury!

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being.

While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:

- A competitive compensation package

- 401K Plan with a competitive company match

- Generous holiday and leave allowance, in addition national holidays

- A strong focus on the well-being of our team members, with access to both physical and mental health resources

- Flexible Working Model: At Ogury, we believe in the power of presence to fuel innovation. Our hybrid approach is centered on two core in-office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance. This 3-day baseline ensures strong connection and real-time problem-solving, while allowing for flexibility across the rest of the week.

- And more

We thank you in advance for your interest in Ogury!

#LI-HP1 #LI-Hybrid

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally.  It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions.

We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term.

We are looking for an experienced Senior Client Services Administrator to join our growing Financial Planning team in Harrogate. This is a key role supporting a high-performing adviser who manages a well-established, high-net-worth client bank.

You will play a pivotal part in delivering an exceptional client experience, working closely with clients, providers, and internal teams to ensure all work is completed accurately, efficiently, and to the highest standard.

This is a fantastic opportunity for an individual who enjoys client interaction, takes pride in their work, and wants to be part of a collaborative and forward-thinking environment.

• Supporting an adviser managing circa £130m AUM across ~140 households
• Client values typically from £150k to £25m+ (family-linked)
• Diverse and active client base with complex needs including:
  • Investments and pensions
  • Business ventures
  • Inheritance tax (IHT) planning
• Clients range from mid-20s through to early 80s, based across the UK
• Demanding but rewarding client relationships, with varying time pressures and expectations

You will gain excellent exposure to high-net-worth clients and complex cases, supporting meaningful client outcomes.

Responsibilities

• Act as a key point of contact for clients, providing a high-quality, personable service
• Proactively manage client queries, ensuring timely and accurate responses
• Prepare and process client documentation across a range of financial planning products
• Liaise with providers, challenging where necessary to ensure timely and accurate delivery
• Ensure all work is completed ‘right first time’, maintaining high attention to detail
• Support advisers with client reviews, ongoing servicing and case progression
• Prioritise workload effectively in a fast-paced environment
• Identify opportunities to improve processes and client outcomes

About you

We are looking for someone who brings both strong technical capability and the right mindset:

• Proven experience within a Financial Planning / Wealth Management environment
• Experience supporting high-net-worth (HNW) clients
• Confident in dealing directly with clients and building relationships
• Comfortable challenging providers to drive outcomes for clients
• Proactive, self-motivated and able to take ownership of workload
• Strong organisational skills with the ability to prioritise effectively
• High attention to detail and commitment to quality
• A team player with a positive attitude and strong work ethic
• Brings personality and energy to the team
• It would be desirable for you to have IO experience.

If you are looking for a role where you can truly add value, build strong client relationships, and develop your career within financial planning, we’d love to hear from you.

Our employees are talented people, distinguished by excellence.  You will be able to demonstrate a willingness to embrace the Company values of:

Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Terms

- Competitive salary

- Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)

- 25 days Annual Leave + public holidays

- Buy and sell holidays up to 5 days

- Office Christmas close (3-days)

- A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.

- Hybrid working

- Further education and training support

- Discretionary performance related bonus

- Confidential Employee Assistance Programme

- 2 days per year for voluntary work

- And lots of flexible benefits to choose from!

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join Summus, where we’re not just innovating, we’re revolutionizing the health journey!

We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of Member Experience Coordinator - West Coast within our Member Experience department.

At Summus, our teammates are part of a high-performing, mission-driven team grounded in our core values of authenticity, excellence, accountability, and of service. We power doctor-led specialty expertise and clinical navigation programs that help people make better health decisions at critical moments and deliver meaningful impact for members, employers, and health plans.

At Summus, you’ll work alongside thoughtful, driven humans who hold a high bar for themselves and each other. We care deeply about outcomes, act with integrity, and show up every day in service of those we support. If you’re excited to do meaningful work, grow with a strong team, and help transform how healthcare is experienced, you’ll feel right at home here.

Ready to revolutionize clinical navigation and drive transformative change in healthcare?

Apply today and become part of our passionate team dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise - anytime, anywhere. Join Summus, where we’re not just innovating - we’re revolutionizing the health journey!

Job Summary

Our Member Experience team is seeking a West Coast–based Coordinator with a background in healthcare and client service who is passionate about helping families navigate complex healthcare needs.

In this role, you will provide high-touch, personalized support to members facing medical concerns for themselves or a loved one. Working closely with the Member Experience team, you will help guide members through their healthcare journey and ensure a seamless, compassionate experience at every touchpoint.

This is a fully remote position, working Pacific Time Zone business hours for candidates located on the West Coast of the United States.

Responsibilities

• Can-do attitude! Go above and beyond to provide our members with the guidance and answers they need

• Building strong relationships with our members and ensuring their satisfaction with our services

• Maintain accountability and responsibility for execution of time-sensitive member requests, including virtual Expert Consultations with top medical experts, vetted physician referrals, and identifying centers of excellence

• Identifying opportunities to improve the member experience and collaborating with our team to implement changes

• Maintaining accurate records of member and physician interactions

• Assisting with new member onboarding

• Demonstrate empathy, kindness, and understanding in all interactions with members

• Recruit new medical experts to join our physician membership through targeted and timely outreach by phone, email, and other methods

• Respond to member requests via email, phone, and text

• Resolving time-sensitive support issues and concerns in a timely and efficient manner

• Collaborate with your Manager and Clinical Lead  to deliver on project needs to maximize commercial outcomes with employer and individual clients

• 1+ years in a clinical setting or member experience role plus a BSN, PA, or advanced degree in a relevant healthcare discipline or 3 years of professional experience in patient- or client-facing roles plus a Bachelor’s degree in related field (e.g., Biology, Chemistry, Psychology, Healthcare Public Policy, English, History, or Communications).

• Passion for creating exceptional member experiences in healthcare

• Aptitude for learning new products

• Ability to break down complex topics and explain them simply

• High emotional quotient and comfort dealing with sensitive topics

• Strong interest in the intersection of client service, service operations, healthcare, and technology

• Ability to work independently and as part of a team

• Strong organizational and time-management skills

• Appreciation for the role data and metrics play in growing a business successfully

• Impeccable attention to detail and strong problem-solving skills

• Ability and initiative to handle increasing responsibility over time

• Receptive to close coaching and feedback

• Experience with CRM software

• Must be located on the West Coast

If you don’t check every box but see yourself contributing to our team of talented individuals, we want you to apply. We seek to engage with smart, authentic individuals who want to make a meaningful difference in healthcare.

• Medical, dental, and vision insurance for you and your dependents
• 401(k) with company match (Traditional & Roth)
• Company-paid life, AD&D, and disability coverage
• Optional supplemental life insurance
• FSA and HSA options
• Paid parental leave for all caregivers
• Complimentary access to the Summus platform for you and your loved ones
• Unlimited PTO + paid holidays, sick time, bereavement, and a Volunteer Day Off
• Flexible, team-first culture with remote or hybrid work depending on role

At this time, we are unable to provide sponsorship or visa assistance for candidates. Only applicants who are authorized to work in the United States without requiring sponsorship are eligible to apply.

Salary range is $65,000 - $80,000 annually plus bonus target depending on experience.

Headquarters: United States of America : Remote
URL: http://abbott.com

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution ·
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field-based position based in St. Petersburg, FL in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities:

• Clinical Interface: Acts as a senior clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players while providing regional case coverage.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back-up support to Cardiac Rhythm Team in the following areas:
  • Sales support
  • Regional training seminars
  • Clinical studies/data collection
  • Trouble Shooting
  • New product in-service training to physicians, nurses and sales representatives
  • Mentors and provides leadership for less experienced Clinical Specialists
  • Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. 
• 3+ years of related experience or a program certification from an accredited cardiac training program.
• Must have certifications in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail-oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

     

The base pay for this position is

$78,000.00 – $156,000.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 25 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

To apply: https://weworkremotely.com/remote-jobs/abbott-sr-clinical-specialist-crm-st-petersburg-fl

Headquarters: United Kingdom
URL: https://www.zapiet.com/

The Role
We're seeking two exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.

Who We're Looking For
Required Qualities

• A patient, empathetic professional with a great sense of humour
• Exceptional written and verbal communication skills in English
• Tech-savvy and proficient with SaaS applications
• Proven Shopify experience
• Familiarity with Microsoft Teams and O365 suite applications 
• Flexibility to work across Americas timezone, including weekend availability
• Strong independent working style with high self-motivation\
• Flexibility to work across European and APAC time zones, including weekend availability

Bonus Qualifications

• Fluency in a second (or third) language
• Additional e-commerce platform experience

Key Responsibilities

• Provide comprehensive customer support across multiple channels: 
  • Email
  • Live chat
  • Social media
  • Telephone support
• Conduct personalized onboarding and setup sessions via video calls
• Develop and maintain help documentation and tutorials
• Analyse and track feature requests and support trends
• Contribute to continuous improvement of our support processes

Why Join Zapiet?

• Work with a self-funded, profitable company that prioritizes customer success
• Collaborate with an international team spanning 17 countries
• Make a meaningful impact on company growth
• Enjoy a dynamic, meeting-light work environment
• Opportunity for significant personal and professional development

Our Global Footprint

• Supporting over 10,000 merchants worldwide
• Team members in 17 countries
• 24/7 coverage across global time zones
• Cutting-edge e-commerce solutions

How to Apply
If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!

Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.

To apply: https://weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist-2

Headquarters: Cheyenne, WY
URL: https://remotetalentcloud.com/

==========

IMPORTANT! Please use this link to apply:
➡️ https://remotetalentcloud.com/apply/

==========

Description:

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:

• Responding to customer inquiries via phone, email, and/or chat
• Providing fast, friendly, and professional assistance
• Troubleshooting product and service issues to find optimal solutions
• Maintaining detailed and accurate records of customer interactions
• Staying up to date on client products, services, and policies to provide accurate information
• Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements:

We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

• This is a fully remote position, but you must be located within the United States
• Fluent in speaking, writing, and reading the English language
• A reliable Internet connection and computer
• A positive, professional attitude and a passion for helping others
• The ability to work independently in a distraction-free home office
• Previous customer support experience is a plus, but not required

Why Apply:

• Fully remote: work from anywhere within the United States
• Full-time and part-time available
• Competitive hourly pay from $20/hr

How to Apply:

Please use this link to apply: https://remotetalentcloud.com/apply/

To apply: https://weworkremotely.com/remote-jobs/remote-talent-cloud-remote-customer-support-20-hr-united-states-5

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations...

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations...

Location: New York Remote, United States of AmericaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring...

We are looking for an experienced Chat Support Specialist to join our software company full-time.

You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.

Responsibilities

• Respond to customer inquiries via live chat and email
• Troubleshoot basic software issues
• Escalate technical problems when needed
• Maintain a high level of customer satisfaction
• Document customer feedback and common issues
• Work closely with our support and operations teams
  
  

Requirements

• Previous experience in chat and email support for a software or SaaS company
• Excellent written English
• Strong communication and problem-solving skills
• Ability to work independently
• Reliable internet connection and computer
• Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus
  
  

Position Details

• Full-time remote role
• Long-term opportunity
• Competitive salary based on experience
  
  

How to Apply

Please Send

• Your resume
• A brief introduction
• Details of your previous support experience

Reports to: Vice President, Partner and Customer Account Management

Location: Remote US

Compensation Range: $72,000 base salary and $18,000 commission plus equity

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24⁄7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers’ protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

What You’ll Do:

As a Partner Success Manager, you are the connective tissue between our sales teams and our partners’ long term success. You will join a high energy team focused on a singular mission: ensuring every new partner who joins the Huntress family has a world class onboarding experience. You won’t just point people toward a login screen; you will guide them through a proven process to ensure they are fully operational and ready to take Huntress to market with their own customers. within their first 16 days. You will give more than you take by acting as a dedicated resource for a squad of 7-10 Channel Account Managers, making sure no partner feels left behind.

In this role, you will be the early warning system for our partner community. By keeping a close eye on license deployment, account health, and early usage patterns, you will spot potential issues before they become problems. You won’t wait for permission to fix things—you will give a $h*t by owning the solution, whether that means hopping on a call to provide extra training or coordinating with our technical experts to clear a deployment hurdle. We value perfect imperfection here, meaning we want you to iterate fast on our processes and find better ways to help our partners win, even if the path isn’t always linear.

Responsibilities:

• Drive the onboarding process for roughly 10 new partners per week, ensuring 85% of them are fully set up and protected within 16 days.
• Partner closely with Account Managers to identify accounts with low license deployment and proactively reach out to offer training and resources, and specific deployment plays to drive broader adoption.
• Conduct post action check-ins with partners following security incidents to ensure they have the support they need and understand how to prevent future issues, while translating these stories into proof of value for their end clients.
• Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner’s successful deployment.
• Help the renewal process by ensuring partners are seeing maximum value from the platform long before their contract ends.
• Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience for every business we protect, and feed those insights back into the team.

What You Bring To The Team:

• 3+ years of experience in a customer success, account coordination, or enablement role.
• A natural ability to follow processes while bringing high energy and a positive vibe to partner calls every day.
• Strong organizational skills and a knack for managing multiple moving parts without breaking a sweat.
• A collaborative mindset that allows you to work seamlessly across internal sales and account management teams.
• A drive to hit measurable goals and a deep personal ownership of the partner experience.
• Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience is a huge plus.
• Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position the offering).

What We Offer:

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

#BI-Remote

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

Please note: this role requires full working rights in England without current or future sponsorship.

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.

This position requires being fluent in both Polish and English.

If within commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).   Those outside of commutable distance, but still residing within England, may be considered on a remote basis.

This position will start on August 10, 2026, and requires 100% attendance for 8 weeks of training.

Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Fluency in Polish and English is required.
• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need

#LI-HYBRID

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.

This role would require a hybrid schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home).

This position will start on August 10, 2026, and requires 100% attendance for 8 weeks of training.

Pay rate: $20 CAD/hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need

#LI-HYBRID

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.

If within commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).   Those outside of commutable distance may be considered on a remote basis.

This position will start on August 10, 2026, and requires 100% attendance for 8 weeks of training.

Pay rate: $16/hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need

#LI-HYBRID

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements.

This role would require a hybrid schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home).

This position will start on August 10, 2026, and requires 100% attendance for 8 weeks of training.

Pay rate: $20 CAD/hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
• Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.
• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements
• Support onboarding and training of new RTW reps, including mentoring and shadowing.
• Participate in special projects, including process improvement initiatives and pilot programs.
• Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.
• Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
• Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.
• Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
• Strong communication skills and ability to manage multiple priorities independently.
• Experience mentoring or training peers is a plus.
• Reliable and predictive attendance.

#LI-HYBRID