Site Reliability Engineer I

Location

• San Jose, Costa Rica - Remote

Summary of role

Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products.  Work with your global SRE team to optimize operations, increase efficiency in our use of cloud resources and our developers’ time, harden security posture, and increase the feature velocity of our developers.  Work closely with multiple teams on assisted engagements to optimize the operations of their microservices.

Responsibilities

• Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement.
• Participate in defining, evolving, and managing SLOs
• Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement.
• Participate in and continually improve our global IRC (incident response coordination) for all products.
• Drive root cause identification and issue resolution across teams.
• Work inside of a fast-paced iterative environment.

Required Qualifications and Skills

• Cloud native application development experience leveraging best practices and design patterns
• Strong debugging and troubleshooting skills across the entire technology stack
• Understanding of AWS Networking, Compute, Storage, and managed services.
• Experience with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
• Versed in Infrastructure as Code practices using technologies like Terraform or CloudFormation
• Experience with full life cycle support of services, from creation to production support
• Ability to author production-ready code in at least one of the following: Java, Scala, or Go.
• Experience with Linux systems and at home on the command line
• Understand and apply modern approaches to cloud-native software security
• Experience with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value.
• Flexible and willing to step into new roles and responsibilities
• Willingness to learn and use Sumo Logic products for solving reliability and security issues
• Bachelor’s or Master’s Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
• 1+ years of industry experience.

Desirable Skills

• Experience using Sumo Logic products or other observability products for reliability and security
• Experienced with planet-scale product development
• Running and operating SaaS products on AWS Cloud with expert-level proficiency
• Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
• Advanced level experience in one or more of: Java, Go, Scala, or Python
• Advanced level experience in one or more of: Terraform, Jenkins, Kubernetes
• Extensive experience running and tuning JVM workloads at scale

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

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